RCS Business Message Service Platform
RCS bussiness message is an upgrade and innovation of traditional SMS. Hummingbird Communications uses AI to empower RCS and provide services for enterprises and users.
Features
Hummingbird RCS Business Service Platform
Channel Coverage
The platform supports channels such as Google RCS Business Message, Apple RCS Business Message, Facebook Messenger, Line, WhatsApp, WeChat, and more.
User Coverage
Covering 500 million RCS users worldwide, from 65 countries worldwide, including the United States, the United Kingdom, Germany, France, Canada, Brazil, South Africa, and China.
Business Insight
From user reception, reading status, to message explosion rate, click through rate, to heatmap analysis, conversion path, conversion funnel model, ROI analysis, and more ...
ZERO Code
Zero-code configuration of business processes dramatically increases efficiency. It enables the setup of workflows and robot automation without writing any code, making it easier and faster to implement changes.
The platform supports API orchestration, allowing for the seamless integration of different services. Process orchestration enables zero-code development for configuring message flows and automations, simplifying complex tasks.
For more complex business logic, the platform also supports JavaScript scripting. This allows developers to write custom scripts for handling specific requirements, providing flexibility and advanced functionality.
AI-powered Chatbots
AI-powered chatbots are altering people's expectations and habits. They offer richer interactions, timely responses, personalization, and intelligent suggestions, which significantly boost user satisfaction. Users now expect more dynamic and immediate engagement from digital services.
These enhancements make the user experience more relevant and engaging. By providing tailored content and smart recommendations, AI chatbots can better meet individual needs, leading to higher user satisfaction and loyalty.
NLP Engine
Hummingbird has adopted a fully independently developed natural language processing (NLP) engine. This engine employs neural networks and deep learning to enhance its intelligence and capabilities.
By leveraging these advanced technologies, Fengdong can achieve more accurate and contextually relevant responses, significantly improving user interaction and satisfaction. The system's ability to learn and adapt continuously makes it a powerful tool for engaging users in a more meaningful way.
Designed for Business Teams like Yours
We focus on markets where technology, innovation
Basic Package
- User self registration and online signing
- Multi application management and multi-channel configuration
- Order Information
- Material management, template library, H5 page hosting
- User management, subscribed users, blacklist and whitelist
- System notifications, work order management
Basic Package
- Message sending and task management
- Subscription User Sending Policy Management
- Automatic detection and fallback of message capability
- Detailed message record
- Robot application management
- Robot AI skill management (corpus, intent, process engine)
Basic Package
- Robot Template
- Online recharge (payment WeChat, Alipay, corporate transfer)
- Product Mall
- Account information
- Unified messaging template (automatically adapted to RCS, video messaging, smart messaging, WeChat)
Extra Package
- One click migration of WeChat official account
- Industry Robot Template
- API interface
- Debugging Simulator
Extra Package
- Member management, role management
- Development configuration, API configuration, process management, storage definition
Extra Package
- Statistical analysis, message statistics, user analysis, event analysis, activity analysis
Customer Stories
Explore how our customers use RCS Business Messages
Ctrip
ctrip.comCtrip explores the application scenarios of combining RCS with the tourism industry, improving the service experience and industry efficiency of SMS applications in the tourism industry, and changing the experience problem of inconsistent SMS notification entrances for tourism enterprises Improve the conversion rate of OTA travel products.
ZuzuChe
zuzuche.comZuzuChe's virtual assistant was designed to handle everything from booking inquiries to post-rental support, ensuring a seamless experience for users at every step of their journey. The chatbot's advanced natural language processing capabilities allowed it to understand and respond to customer queries with human-like precision, making interactions feel personal and efficient.
Frequently Asked Questions
Why do people use RCS?
No additional downloads – Users do not have to download another application because all devices have built-in RCS
Verified communication – Businesses must be verified before sending RCS messages to users
Rich features – Including message reactions, read receipts, and typing indicators
Large file sharing– Users can send and receive different files in various sizes
Does RCS fall back to SMS?
Yes, an RCS message can be configured to fall back to SMS (also referred to as SMS failover). Suppose your recipient lacks sufficient service or Internet connections to receive RCS messages from your business. The message will be delivered using a fallback protocol or another app, like SMS, MMS, WhatsApp, or Viber. This means you don’t have to worry about your RCS messages not reaching your customers.
What are the most common business use cases for RCS?
You can deliver real-time updates on sales and promotions personalized to each customer’s preferences. You can guide them to your website, provide directions to your physical location, and even enable them to select and place orders directly from your message.
You can efficiently send account alerts previously limited to SMS or apps. Now, you can send fraud alerts, payment posting messages, and service reminders right to your customers’ message inbox, with links and options for how to proceed.
Rich messages built around unique customer profiles lead to better engagement and sales. Create a profile for your customers based on past purchases and behavior to provide relevant, helpful recommendations.
What’s the difference between SMS, MMS, and RCS campaigns?
RCS allows businesses greater flexibility than both SMS and MMS. With the ability to send not just text, but a range of rich content, it offers more interactive, compelling user experiences. RCS also offers features like custom branding, suggested actions, and advanced analytics.